Medical Incident?Contact Your Insurer

In all cases, your Insurer must be informed in advance and have given its express agreement for any request of assistance. Check your Contract to have the name of your Insurer.

~|icon_phone~|elegant-themes~|solid

ALLIANZ TRAVEL

+33 1 42 99 02 02

~|icon_phone~|elegant-themes~|solid

AXA ASSISTANCE

+33 1 55 92 19 05

~|icon_phone~|elegant-themes~|solid

EUROP ASSISTANCE

+33 1 86 99 56 28

Customer Service

Any Questions?
Use the Chat bottom right on the website

Visa Refusal

You’ve got 14 days for send us your official proof of visa refusal by mail: contact@vti.travel

Personal Data

In accordance with article 16 of the GDPR you can rectify your personal data

Frequently Asked Questions

Do you have an age limit to sign a contract?

No, we propose insurances for all ages.

Important: The Insured Person can be a minor but the Payer must be of legal age.

Do you have exclusions of Country of departure or Insured Person Nationality?

No, we propose insurances for all countries of departure and nationalities.

Which Travel Insurance should I Choose?

It depends on your needs.

The price is important but choose the Insurance plan that corresponds to your trip and your way of traveling.

What is the price of your Travel Insurances?

The price depends on your specifics (age, …), your trip(s) and therefore the plan you choose.

Our prices are always expressed with a fixed amount per day and per traveler.

The minimum duration is 7 days per trip.

The price is important but choose the Insurance plan that corresponds to your trip and your way of traveling.

Can I take annual and automatically renewable Travel Insurance?

If you are a frequent traveler our AXA Platinium plan can meet your needs.

All your private and professional annual trips (max 120 days per trip) can be covered.

And don’t worry, we can automatically renew your contract every year and you receive your new Travel Insurance Certificate by email.

Are the Travel Insurances valid for private and professional trips?

Yes, all our Travel Insurances are valid for private and professional trips.

Do I need a Visa?

It depends on you (nationality, country of residence, etc), the reason for your trip (tourism, study, work, etc) and the country of destination.

Please contact the Ministry of Foreign Affairs of your desired country of destination in order to obtain all the information.

How to get a Visa?

There is a specific Requirements (process, obligations and documents, etc).

It depends on you (nationality, country of residence, etc), the reason for your trip (tourism, study, work, etc) and the country of destination.

Please contact the Ministry of Foreign Affairs of your desired country of destination in order to obtain all the information.

What is a Schengen Visa?

It is a visa obtained in one of the 26 member countries of the Schengen area.

This type of visa allows free movement in the country of issue and the other countries of the Schengen area during its validity.

What is the list of Schengen Countries?

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Attention!  You should not confuse the Schengen area with the EU.

What is the price of Schengen Visa?
  • Adults: €80
  • Children (12 to 18 years old): €80
  • Children (6 to 11 years old): €40
  • Children (Less than 6 years old): €0

Please contact the Ministry of Foreign Affairs of your desired country of destination in order to obtain all the information.

What is the "Regulation (EC) No 810/2009 of the European Parliament and of the Council of 13 July 2009”?

It is the regulation which notably define the Travel Insurance requirements to obtain a Schengen visa.

Extract from “Regulation (EC) No 810/2009 of the European Parliament and of the Council of 13 July 2009”, which entered in force on April 5 of 2010: 

Article 15

“ Travel medical insurance
1. Applicants for a uniform visa for one or two entries shall prove that they are in possession of adequate and valid travel medical insurance to cover any expenses which might arise in connection with repatriation for medical reasons, urgent medical attention and/or emergency hospital treatment or death, during their stay(s) on the territory of the Member States.

[…]

3. The insurance shall be valid throughout the territory of the Member States and cover the entire period of the person’s intended stay or transit.

The minimum coverage shall be EUR 30,000

Article 21

Verification of entry conditions and risk assessment

[…]
3. While checking whether the applicant fulfils the entry conditions, the consulate shall verify:

[…]

(e) that the applicant is in possession of adequate and valid travel medical insurance, where applicable.”

Article 32

” Refusal of a visa

1. Without prejudice to Article 25(1), a visa shall be refused:

(a) if the applicant:

[…]

(vii) does not provide proof of holding adequate and valid travel medical insurance, where applicable;”

What is the Visa Schengen Travel Insurance Requirements?

Visa Applicant must provide travel insurance policy certificate, which shows:

  1. Name(s) of insured person(s)
  2. Insurance policy number
  3. Medical expenses for at least € 30,000
  4. Medical Repatriation
  5. Duration of cover for the entire travel period
  6. Insurance cover the entire Schengen territory
  7. Travelers in French overseas areas must be covered in these territories (this is therefore not a Schengen insurance and coverage must mention specifically worldwide or the country/area/island of destination).

     

    All our Travel Insurance Plans are compliant with Visa Schengen Requirements and accepted by all Embassies & Consulates in the world.

What is https://france-visas.gouv.fr/?

It’s The Official Visa website for France.

What is the European Travel Information and Authorization System (ETIAS)?

“ETIAS stands for European Travel Information and Authorization System. This is a new proposal for a border control system, made by the European Commission, which aims to strengthen the external borders of the European Union. 

At the moment there are 60 eligible countries that will be required to submit an online ETIAS application. Many of these countries’ citizens can currently travel to Europe without the need of a visa. The ETIAS for Europe is a system that will pre-screen travelers before they even board a plane. All information provided on the ETIAS application will be closely examined and checked against security databases.

By the end of 2022, all visitors that currently do not need a visa to enter Europe will be expected to apply for an ETIAS travel authorization.”

Which Countries will be subject to ETIAS research?
In which Countries Travel Insurance is mandatory to obtain your Visa?

– Algeria*

– China*

– Cuba*

– Mongolia*

– Russia*

– Saudi Arabia*

– Schengen Countries*: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland + French overseas Areas.

– Thailand*

– USA*

*Depends type of visa – Please check with consular authorities.

In case of visa for several stays must I only insure my first trip?

You must have a compliant Travel Insurance for all of your trips in order to avoid problems during border controls and in the event of a medical incident.

What Travel Countries can i cover with Visa Travel Insurance?

– Bulgaria

– Croatia

– Cyprus

– Ireland

– Romania

Schengen Countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

French overseas areas: Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, Saint Pierre and Miquelon, Saint Barthelemy, the Collectivity of Saint Martin, Wallis and Futuna, French Polynesia, New Caledonia, French Southern and Antarctic Lands, Clipperton).

– United Kingdom

*Depends of plans

In case of Visa Refusal can i have a Travel Insurance Refund?

Yes, you’ve got 14 days (from the date of notification by the Consular Authorities) for send us your official proof of visa refusal by email: contact@vti.travel

You will recieve your charge back money (on the same bank card as for payment) without fees within 3 to 15 days (depends of your bank).

Can I renounce my Insurance Contract?

You can have a right of renunciation within 14 days of signing your contract or of notification of a visa refusal by the Consular Authorities.

All the provisions relating to the right of renunciation are present in the Terms and Conditions of your contract.

In this case, you’ve got 14 days (from the date of signing your contract or of official notification of a visa refusal by the Consular Authorities) for send us your request by email: contact@vti.travel

For Visa Refusal please send us too the official proof.

You will recieve your charge back money (on the same bank card as for payment) without fees within 3 to 15 days (depends of your bank).

What should I do in the event of a claim?

– Check your Contract to have the name of  your Insurer.

– Contact your Insurer by phone 24/7:

Allianz Travel: + 33 1 42 99 02 02

AXA Assistance: + 33 1 55 92 19 05

Europ Assistance: +33 1 86 99 56 28

*In all cases, your Insurer must be informed and have given its express agreement for any request of assistance.

What should I do in the event of a complaint?

If you wish to submit a complaint, please follow the procedure indicated in the Terms of Service.

Can I take out insurance and pay for a third party?

Of course, if you are of legal age.

Can I change my insurance informations and dates?

Of course, please contact us by the form in the top of page or mail: contact@vti.travel

Please Specify: Your name, Contrat number and informations/dates to change.

Can I take out insurance for a family/group?

Of course, up to 10 people on the same contract with a single payment.

How to buy travel insurance and get my certificate?

Directly online on this site, just select on the top: Get A Quote

Can I contact you?

Sure by chat or mail: contact@vti.travel

In case of claims contact directly your Insurer by phone (number on the top of this page).

Can I pay by cash or bank transfer?

You can pay online by bank card and wallet: 

  • Visa,
  • MasterCard,
  • American Express,
  • Discover,
  • Diners Club,
  • JCB,

  • Apple Pay,
  • Google Pay,
  • Alipay.

Debit, and prepaid cards works too.

All payments are in Euros.

Online Payments are secured?

Payments are secured by the international leader Stripe.

Online payment does not work. What should I do?

Do not worry there can be several explanations:

  • Maximum transaction limit exceeded,
  • blocking of online payments,
  • availability on your account,
  • etc.

In all cases contact your bank for understanding and retry your payment.

How the payment will appear on my bank statement?

With the references: Insurte/Visa Travel Insurance 

Secured Payments Provider: Stripe Payments

Will I receive an invoice?

Yes, by email just after your payment.

Do you respect the GDPR?

Yes and our Insurers too.

By subscribing to your contract you give your consent to the processing of your personal data. All the provisions relating to the processing of your personal data are present in the Legacy Policy.

Can I rectify my personal data in accordance with GDPR?

Sure by mail: dpo@insurte.com

I did not receive my Insurance by email?

Are you sure that your online payment is done ?

If yes, please check your email box and your spams (sender: contact@vti.travel)

If you havent got always anything contact us: contact@vti.travel

What is a pre-existing illness?

A pre-existing illness is a health problem that already existed or for which treatment was administered before your insurance contract.
In all cases this is never cover by your travel insurance.

What is and do you have a waiting period in your Travel Insurance?

Waiting Period definition: No claim can be paid for any Illness or Injury that may arise in this period. 

Allianz Travel: No waiting period

AXA Assistance: No waiting period

Europ Assistance: Yes 7 days of waiting period

What do I risk in case of intentional or unintentional misrepresentation?

Any non-disclosure or misrepresentation concerning the elements of risk known to the Policyholder exposes her/him to the penalties provided by the French Insurance Code, namely: reduction of indemnities or nullity of the Subscription to the Policy (Articles L. 113-8 and L.113-9 of the French Insurance Code).

Any non-disclosure or misrepresentation concerning the elements of the claim known to the Policyholder, exposes her/him, in case of bad faith, to the following sanction: nullity of the Subscription to the Policy, with paid premiums then remaining the property of the insurer.